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Terms and conditions

The Terms and Conditions of use of bertoviana.com , regulate Alberto Viana & Victor Botelho Lda and the registered user.

Its use is subject to prior acceptance of the general terms and conditions presented upon initial registration. Any use of the website, therefore, presupposes the acceptance of all conditions of use.

The conditions of use described below may be updated at any time by Alberto Viana & Victor Botelho Lda without prior notification to users.


1 - Product and price information

The products advertised on the website comply with the legislation in force on the date of publication.

Alberto Viana & Victor Botelho Lda everything will be done so that the photographic images faithfully represent the products made available on the site. Each of them is accompanied by a description that allows you to know its main features.

In case of discrepancy between the product's characteristics and its description and image, the customer has the possibility to return it and ask for a refund of the money.

The prices of the products advertised are expressed in euros with VAT included. The indicated price excludes the shipping costs that are the responsibility of the customer. This amount is indicated when placing the order. Alberto Viana & Victor Botelho Lda reserves the right to change its prices at any time, as the products are invoiced based on the tables in force at the time of ordering.

2 - Payments

Payments are made through:
-
MBway or Multibanco Reference (ifthenpay)
- Credit Card (Easypay)

Order processing will start after payment has been received. The order will be canceled if payment is not confirmed within 24 hours after the respective order, in order not to significantly affect the continued existence of stock of the ordered product(s). Payments can only be processed if the information to be used for billing can be verified.

3 - Shipping and delivery

The delivery of orders will be made to the address indicated by the user at the time of ordering. The delivery of the product can be made at home or at any other address indicated by the subscriber.
Shipments are made from Monday to Friday inclusive (except holidays).
Delivery costs are communicated to users at the time of ordering.
Once the order has been placed, the user receives confirmation in his/her email.

4 - Right not to accept the order or cancel the purchase

Alberto Viana & Victor Botelho Lda reserves the right to cancel any order, even if it has already been confirmed, in the following situations, exempt from liability for any damages or costs:

• The product is no longer available (payment will be refunded);
• Billing information is not correct or verifiable;
• The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
• Payment is not received within 24 hours after acceptance of the order;
• If there is evidence that the consumer is under 18 years of age;
• If there is evidence that the consumer is not an end consumer;
• If it is detected that the price indicated on the website is wrong;
• If it is not possible to deliver the order to the respective address.

    5 - Returns

    Upon receiving the order, you must check that all products are in good condition and that no damage occurred during transport.
    Due to our products are perishable should report any problems within 5 days by contacting the number +351 969 382 084 or email encomendas@bertoviana.com
    (You must indicate the order number and which item is damaged)
    Otherwise, the goods are deemed to be delivered in perfect condition.
    To make the return, it must be made within a maximum period of 14 days from the date of delivery to the following address:
    Alberto Viana & Victor Botelho Lda
    Rua Fábrica de Chocolate, nº 25
    4900-469; Viana do Castelo; Portugal

    6 - Campaigns

    Campaigns on the website are valid only for the period in which they are displayed, unless otherwise stated on the website.

    In the event of errors or mistakes in spelling, prices, or others, in the information on the website, Alberto Viana & Victor Botelho Lda reserves the right to cancel any purchase and sale made under such errors.

    7. Copyright

    Everything contained in bertoviana.com is the exclusive property of Alberto Viana & Victor Botelho Lda, which reserves all copyright and other rights on the service, contents, information, images and other data published here.
    It is expressly prohibited to alter, reproduce, publish, transmit to third parties and/or any other use of these contents and elements, without the prior written permission of Alberto Viana & Victor Botelho Lda .

    8. Applicable law

    The conditions of this contract are subject to Portuguese law, which will determine, at all times, the competent court to settle all issues arising from this Contract.

    These Terms and Conditions were updated on June 4 , 2021.